In an increasingly digital world, companies face pressure to optimize their internal processes and remain competitive, leading to the need for reliable, long-term partnerships.

SIG, the service center of the SIG Group, was established in Cluj-Napoca in 2016, initially focusing on finance and IT departments. The company quickly evolved to include teams such as Order Management, HR, Design, and various other services, evolving into a Business Service Center with complex roles and decision-making power.

Challenges in the HR Department
The Human Resources Department faced challenges with processes like payroll and administration, which relied on Excel timesheets and paper approval flows, resulting in significant resource consumption and delays. Additionally, the lack of an efficient tracking system supported by a strategic partner for payroll and personnel administration complicated the effective monitoring of data and performance indicators.

Collaboration with Smartree: The solution for transformation

To address these challenges and improve operational efficiency, SIG sought digital solutions and identified Smartree as a suitable partner. Implementing Smartree’s solution enabled the company to automate payroll and administration processes, eliminating the need for physical signatures and reducing dependence on manual Excel timesheets. Furthermore, the HR department benefited from Smartree’s dedicated account management support, with expertise in legislative aspects and calculation procedures. This led to a significant increase in operational efficiency and service quality.

“Collaborating with Smartree came at the right time for us. By 2018, we had over 120 employees and needed to transform our payroll and admin processes; we needed to become more efficient, have data accuracy in systems, and trust that legal provisions and changes were implemented correctly. The implementation of the Smartree platform significantly optimized our internal operations and provided a much more efficient reporting framework, helping us make informed, data-driven decisions every day for our company,” says Anca Ionescu, Head of People and Culture at SIG Combibloc.

The partnership with Smartree demonstrated the value of dedicated account management and continuous support for employees. The Smartree team worked closely with SIG’s HR team to understand specific needs and identify customized solutions.

This partnership led to concrete results: efficiency and accuracy in payroll processing and increased employee satisfaction. Smartree proved to be more than just a service provider, becoming a strategic partner dedicated to the client’s success in human resources.

The Impact of Implementing Smartree

“Implementing Smartree’s solution at SIG was a crucial step towards digitalizing and optimizing HR processes. We are delighted to be their partners in this transformation and are committed to continuing to provide innovative solutions and quality support to help them achieve their goals,” says Alexandra Peligrad, CEO of Smartree Group.

Thus, this collaboration highlighted the importance of adopting modern technology and strategic partnerships in the digital transformation of companies.