Employees are considered the most important resource of any company, and increasing their engagement and retention has recently become one of the main concerns of organizations worldwide. Among the constant efforts that companies make both to attract talent and to retain them for as long as possible is the integration of technology to streamline the relationship between employees and the HR department.

In this regard, a solution that supports companies is the self-service portal. Through this interface, often a component of a high-performance HCM software, employees have the ability to view personal information, submit leave requests, and generate various types of certificates themselves, without needing to contact the HR department. On the other hand, HR specialists also benefit from implementing such software as it relieves them of many repetitive and time-consuming tasks, allowing them to devote more time to activities that add value to the organization.

Here are some benefits that a self-service portal brings to an organization:

1. Provides a Positive Experience for Employees

To promote a positive work environment and increase employee engagement, more and more companies are turning to self-service applications for employees. Such a portal centralizes relevant information in one place, giving them access to personal information, including employment contract data, available leave days, and payslips.

2. Time Savings

With a self-service portal, employees no longer need to go to the HR department to submit a leave request or to request or collect a certificate. All these tasks can be done online, directly in the dedicated portal. This saves them time and energy.

Additionally, self-service significantly reduces the administrative workload of HR departments, allowing them to focus on more important activities that contribute to the organization’s success.

3. Data Security and Confidentiality

When dealing with a self-service application, employees do not need to worry about the security and confidentiality of their data because access to such a portal is always secure, made only with individual user credentials.

4. Transparency and Visibility

A self-service portal allows employees to view their leave balance at any time. Additionally, they can view and download their payslips monthly. This transparency encourages trust and open communication between employees and the organization.

For managers, such an application is extremely important as it provides visibility into which employees are or will be on leave, allowing them to plan activities efficiently based on this information.

5. Access to Information and Documents Anytime and Anywhere

Employees can access the information available in the self-service portal from anywhere. This is particularly advantageous for remote workers, as they no longer need to go to the office to collect a certificate; they can generate it directly from home via the self-service application.

Certainly, all the benefits mentioned above will significantly simplify the workflow between employees, managers, and the HR department in any company, and positive results will not be long in coming.

There are much greater chances that an employee who has access at any time, through an intuitive and user-friendly interface, to detailed information that really matters to them, will be satisfied with their job and become more attached to the organization, thus becoming more productive.

Besides increasing productivity and improving the retention rate of current employees, a self-service application also helps attract top talent during the recruitment process because more and more candidates want to work for companies that use intuitive technological solutions to allow employees online access to personal information and HR processes.